Effective Date: 4th June 2025

Operated under the brand "Samadhan Setu," we acknowledge the importance of safeguarding your personal information and commit to processing it responsibly. Please read this Privacy Policy carefully.

Samadhan Setu, the proprietor of the https://samadhansetu.com website, software applications, and mobile applications, is referred to as the "Company," "We," "Us," or "Our."

This Policy applies to "User(s)" – natural or legal persons who access or use the Portal. This includes individuals representing organizations or corporate bodies. By "You," "Your," or "Yourself," we mean both you and those you represent or are authorized to consent for.

By using our services, you consent to our collection, storage, and use of your information in accordance with this Privacy Policy.

Your Acknowledgment and Consent
This Privacy Policy governs only the information we collect on our Portal. By accepting this Privacy Policy, you explicitly agree to our collection, processing, and usage of your information as detailed below.

  1. Information We Collect
    We gather various types of information to provide and improve our services, including:

  • User Name

  • Phone Number (used solely for OTP-based login authentication)

  • Location Name, Block, Quarter

  • Photos, Videos, Complaint Descriptions

  • Device ID, IP address, and browser details

  • Profile photo or selfie for attendance, if applicable

We do not collect or require sensitive personal data such as financial documents, biometric data (beyond attendance photos), or health information unless explicitly stated.

  1. Device Data
    We may automatically collect information such as device type, OS, and version, which helps us improve security and compatibility.

  2. How We Use Your Information

  • To verify your identity through OTP-based login

  • To register and manage your user account

  • To resolve complaints and track service quality

  • To send service-related notifications

  • To monitor app performance and user activity (for internal use only)

  • To personalize your experience

  • To store attendance photos (if applicable), securely and locally

We do not share your phone number or personal information with any third party for marketing or advertising purposes.

  1. Account Deletion Request
    You have the right to request account deletion at any time.

To do so, navigate to Profile → Request Account Deletion in the mobile app. You may provide an optional reason and submit the request. Our admin team will verify and manually delete your account and related data within 30 days.

  1. Data Retention
    We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon verified deletion request, all related data is securely removed from our systems within 30 days.

  2. Data Storage and Security
    Your data is securely stored on encrypted servers (e.g., AWS). While we take all reasonable precautions, no online transmission is 100% secure. We regularly update our systems and use role-based access controls to protect user data.

  3. Your Rights Regarding Your Personal Data
    You have the right to:

  • Access or update your profile data

  • Request data portability or deletion

  • Withdraw consent at any time

  • Request additional information or raise complaints

To exercise any of these rights, please email us at info@samadhansetu.com

  1. Tracking & Cookies
    We may use cookies and similar technologies to enhance your user experience. You can manage cookie preferences via your browser settings.

  2. Disclosure of Data
    We may engage trusted third-party service providers solely to help us operate the platform (e.g., analytics, infrastructure hosting). These providers are bound by strict data confidentiality obligations.

  3. Analytics
    We use services like Google Analytics to track usage trends. Users can opt out of analytics tracking by configuring device or browser settings.

  4. Children’s Privacy
    Our services are not intended for users under the age of 13. We do not knowingly collect data from minors. If we find such data, we will delete it promptly.

  5. External Links
    Our platform may contain links to third-party websites. We are not responsible for their privacy policies or content.

  6. Changes to This Policy
    We may update this policy occasionally. Changes will be communicated through the app or website and the effective date will be revised accordingly.

  7. Contact Us
    If you have any questions or concerns about this Privacy Policy, contact us at:
    Email: info@samadhansetu.com